Viewing Data in a Dashboard
A dashboard tells you a specific,
focused story about data by using a curated set of lenses and widgets. For example, a dashboard can effectively summarize your
company’s support cases.
A quick glance at this dashboard shows that 17 cases across all account regions are escalated:
Dashboards are interactive. You can tap charts, buttons, and other elements to dynamically filter and drill into data.
Let’s see how many escalated cases originate from North America. Directly under Account
Region, tap All, and then select AMER. Note how
all the data in the dashboard is instantly updated to represent the North American region and
that 11 cases originating from North America are escalated:
Next, let’s get more information about the escalated cases from North America. Tap the Case
Backlog chart to select it, and then tap the Escalated data bar. Note how the entire dashboard is
updated again:
Most of what you see in a dashboard is interactive or dynamic. Try tapping around and see what happens!